Privacy Policy

Last Updated: September 16, 2025

PRINT3D, LLC (hereinafter referred to as "we", "the company") is committed to protecting your privacy and personal information. This policy explains how we collect, use, share, and protect your information when you access and shop on the Gavomart website, an e-commerce store specializing in rugs in the US market.

1/ Who We Are (Company and Website Introduction)

Gavomart is a brand owned by PRINT3D, LLC, a company legally registered in the state of Florida, USA. We operate the Gavomart website, which provides a wide range of floor rugs to customers across the United States. Our website serves as an online sales platform where you can browse, place orders, and make direct payments. All order processing, payment handling, customer support, and data management are carried out by the PRINT3D, LLC team.

This privacy policy applies to all users who access the site, including registered customers, guest shoppers, and those who only browse. By using this website, you agree to the terms described in this policy. If you do not agree, please do not continue to use the site. 

2/ When We Collect Information

We collect your personal information at various points during your interaction with our website. Information may be collected when you:

  • Browse products on the website.
  • Place an order or make a payment.
  • Register a user account.
  • Submit feedback, reviews, or support requests.
  • Contact customer service via email or a contact form. 

Information is collected lawfully and transparently, with the goal of improving the customer experience and our services.

3/ Types of Information We Collect

When you use Gavomart's services, we may collect various types of personal information depending on your interaction with the site. This information is categorized into groups, each serving specific purposes in our service delivery process.

Personally identifiable information includes data such as your full name, email address, phone number, shipping address, and billing address. For example: When you order a rug, we will ask for your shipping address to deliver the product to the correct location and your phone number to contact you for order confirmation or any issues.

User account information is collected when you register an account on Gavomart. This may include your username, password (encrypted), profile picture (if applicable), and personal settings like saved orders, wish lists, or product search history. For instance, if you frequently search for floral-patterned rugs, the system will prioritize showing similar items on your next visit to save you time.

Transaction and payment information, which includes your chosen payment method (PayPal, credit card, debit card), order number, payment date, and total transaction value. Please note that we do not directly store your credit card details, such as the card number, expiration date, or CVV—this data is securely processed by our third-party partners like PayPal in compliance with PCI-DSS standards.

Technical and device data, including your IP address, browser type, device used (computer, phone, tablet), operating system, screen resolution, browser language, time zone, and the time you spend on each page. For example, if you typically browse on your phone in the evening, we might optimize your mobile experience and display promotional notifications during that time.

Shopping behavior and interaction information, such as products you have viewed, added to your cart, purchased, skipped, or the pages you visit most frequently. This data helps us understand your needs, preferences, and shopping habits to improve personalization. For example, if you've purchased a tropical leaf-patterned rug, the website might suggest similar items or introduce discounts based on that pattern.

Feedback and contact information you provide when you email us or send a message through our customer support form. This information may include feedback content, satisfaction levels, suggestions for improvement, or product-related questions. This data helps us enhance service quality and quickly resolve issues.

Information collected via Cookie and tracking technologies such as pixels, beacons, or JavaScript code to measure website performance, track visits, time spent on each page, and the user journey from a product page to checkout. While cookies do not store specific identifiable information, they can be combined with other data to create a user behavior profile. Details about cookies are available on our About Cookies page.

All of the above information types are collected purposefully, transparently, and are relevant to our specific goals of improving service quality, optimizing user experience, and complying with legal obligations.

4/ Why We Collect This Information

We collect information for the following reasons:

  • To process orders and payments: We need your shipping and payment information to complete your orders.
  • For customer support: Your information helps us assist you better with questions or complaints.
  • To personalize your experience: We can customize the website interface or recommend products based on your browsing and shopping history.
  • To send promotional communications: If you have consented to receive emails from us, we may send you news, offers, or discount codes.
  • For analysis and service improvement: Data is used to understand customer behavior, optimize website performance, prevent fraud, and ensure security.
  • For legal compliance: We store information to meet audit, tax, or other legal requirements in the United States.

5/ Who We Share Information With and Why

We are committed to not selling, trading, or renting your personal information to third parties for commercial purposes without your explicit consent. However, we may share information with the following partners:

  • Payment service partners: Such as PayPal, to process payments securely.
  • Shipping carriers: USPS, UPS, FedEx to deliver your orders. 
  • Website hosting and email service providers: To ensure the website operates smoothly and to send you notifications.
  • Legal authorities: In cases where it is required by court order or legal regulations.

All third parties we work with are bound by strict data confidentiality agreements.

6/ What Are Cookies and How Can You Disable Them?

Cookies are small data files stored in your browser when you visit a website. Cookies help us remember your personal preferences (e.g., language, shopping cart) and analyze how you interact with the site to improve your user experience.

While we use cookies to better serve you, you have the right to disable them in your browser settings. However, please note that disabling cookies may affect some website features, such as the ability to remember your shopping cart or automatic login.

7/ Where and How Long Is Your Data Stored?

Your personal information is stored on secure servers located in the United States, in compliance with industry security standards. Payment data is processed and stored by our payment partner (PayPal) and is not stored on our systems.

Data retention periods vary depending on the purpose:

  • Order data: Retained for a minimum of 5 years for auditing, tax, and customer support purposes.
  • Account information: Stored until you request its deletion or deactivation.
  • Marketing data: Stored until you unsubscribe from the newsletter.

When information is no longer needed, we will delete, destroy, or anonymize the data according to standard security procedures.

8/ How You Can Control, Access, or Delete Your Personal Information

We respect your privacy and your right to control your data. You can exercise your rights regarding your personal information at any time, including:

  • Reviewing personal information: You can log into your account on the website to view or update information such as your address, phone number, and email.
  • Requesting correction or deletion: If you wish to change or delete your personal information, you can send us a request via email to [email protected].
  • Unsubscribing from marketing emails: Every promotional email includes a link for you to unsubscribe at any time.
  • Disabling cookies: You can disable cookies from your browser (as mentioned in section 6), which may limit website functionality.
  • Account deletion: You can request to delete your account and all related information at any time. After verifying your identity, we will proceed with the deletion within the specified timeframe.
  • Some information may be retained even after you request deletion to comply with legal obligations (e.g., storing invoices under US tax laws).

9/ How We Protect Your Information

We use various technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These include:

  • SSL Encryption: All transactions on the website use an SSL certificate to secure data transmission.
  • Server security: Data storage servers are protected by firewalls, limited access rights, and continuous monitoring.
  • Passwords and authentication: Account passwords are encrypted, so no one, including us, can read them. Employees have access to the minimum data necessary.
  • Regular backups: Data is backed up frequently to prevent loss.

However, you should also be aware that no system on the internet is completely secure. You must protect your password and log out of your account after using a public or shared computer.

10/ Children Under 13 and Privacy

We do not intentionally collect personal information from children under 13. If you are under 13, you are not permitted to use the website or provide any information to us. The website is not designed to attract children or provide services to users in this age group.

If we discover that we have inadvertently collected information from a child under 13 without the legal permission of a parent or guardian, we will immediately delete that information from our system.

Parents or legal guardians who find that their child has provided us with information should contact us immediately for assistance.

11/ California Resident Rights (CCPA)

If you are a California resident, you have special rights under the California Consumer Privacy Act (CCPA), including:

  • Right to know: You have the right to request information about the categories of personal data we collect, the sources of collection, and how we use it.
  • Right to access: You can request a copy of your personal data that we hold.
  • Right to delete: You have the right to request the deletion of all your personal information, unless there is a legitimate legal reason to retain it.
  • Right to opt-out of sharing: You can request that we do not share your personal information with third parties for commercial purposes.

We do not discriminate against customers who exercise these rights. To submit a request, you can use the email address or phone number provided in section 13.

12/ Policy Changes & Notifications

We may update this privacy policy periodically to reflect changes in law, technology, or our operational practices. When there are significant changes, we will:

  • Post the updated version on this policy page.
  • Update the effective date at the top of the page.
  • Send an email notification if you are subscribed.

We encourage you to review this policy regularly to stay informed about your rights and how your data is being used.

Your continued use of the website after the policy is updated signifies your agreement to those changes.

13/ How to Contact Us for Requests or Complaints

If you have any questions, feedback, complaints, or requests related to privacy and the use of your personal information, please contact us through the following channels:

  • Email: [email protected]
  • Business Hours: Mon – Fri, 9:00 AM – 5:30 PM (EDT)
  • Company Address: 901 N Bayshore Dr, Safety Harbor, FL 34695, USA